75% of the properties we buy are off market.
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Client Bio
A standout property in Balgowlah we secured for a family who were looking to enhance their coastal lifestyle and take their property journey to the next level.
This beautifully designed home offers four bedrooms, three bathrooms, and generous parking. With the spacious layout and elegant finishes, it balances modern comfort with timeless charm.
Customer Success Stories
Simon & the whole team at Lock and Key were fantastic from start to finish. They took the time to understand our specific wants/needs and made sure to show us places that met that brief. When we were left to our own devices we were looking at too many properties and trying to convince ourselves that certain compromises were worth it - they weren’t. What was so clear very quickly is they knew exactly how the market was going to behave. Simon would be able to guess within 20-30k a price that something would sell for even if the listing price was well off. In the end Simon was part realtor and part therapist (poor guy) as I was a very anxious first time buyer. He listened to my concerns and we talked through all the realities until I was ready. The thing I can say I feel most confident in is that with Lock and Key I know we bought well. Something worth it’s value and right for us. Now we have our own little slice of paradise in Manly. Would we recommend them, absolutely! We already have to a couple friends who are looking.
We recently used Lock & Key to help us buy a property on the Northern Beaches. We had been looking for months with no luck and within 2 weeks of engaging with them, we'd exchanged contracts on our dream home. The whole team were an absolute joy to deal with and they took all of the stress and worry out of the whole process. I can't recommend them highly enough.
After searching for a property for 9 months we were recommended by friends to engage Simon and Hayley to help us in the process having had such a great experience themselves.The team were all lovely and really took on board what we were looking for and identified a lot of off market opportunities in a hugely competitive and lowly stocked market for us to look at. When we found our ideal property, Simon was extremely helpful in guiding us on potential renovation work and costs, how to navigate closing the deal and answering all our final questions!We would not hesitate to engage Simon, Hayley and the team again the whole process was excellent from start to finish. Thank you all again for helping us to find our first home.
Without Lock & Key I would not have found my dream home. It was a perfect result and I cannot express my gratitude for their exemplary service, nor can I recommend them highly enough.Lock & Key’s professionalism, communication, teamwork and friendliness are second to none. This is how you buy property stress free! It was a wonderful experience and throughout the entire process, I felt very supported and part of an incredibly dynamic, responsive and caring team.Thank you, Simon, Hayley and team.
Recently moved to the Northern Beaches from UK to be with family, searching for a property was a minefield until Lock and Key were recommended to us, they were absolutely brilliant, took the pressure off us and they were very friendly and efficient, we now own a property on the Northern beaches.Thanks to the whole team, you guys are great.
After a year of searching for our forever home, we connected with Simon and Hayley to help us find the perfect house. Within the first week of connecting, Simon had found 2 beautiful homes and after 2 weeks we found the house that was everything we had asked for. It was as if they had been able to match everything on our wish list perfectly. It was an incredible experience.Not only did they find us our dream home, throughout the process Simon's professionalism, guidance and support was instrumental in getting us through the tough negotiation process. We absolutely couldn't have done it without him by our side.We will be forever grateful to both Simon and Hayley for their compassion, kindness, generosity and support they gave us throughout this process. More importantly, we want to acknowledge their skills and professionalism which allowed us to buy off market, in a time that was almost impossible to find something. Thank you both for making our dream come true.
Thank you, Hayley and Simon, for helping us purchase our recent property. After initially thinking we could handle this ourselves with no success, we hired Lock & Key. With their help, professionalism, insight, and negotiating skills, we are now happy first-time homeowners. We could not be more grateful. Our only regret is not engaging Lock & Key sooner.
Simon and Hayley were very supportive and knowledgeable within industry. They know the agents well and also supported us with local builders at open inspections to provide an estimated costs guide for potential renovations on the property. Great experience to have someone within the real estate cult to provide guidance.
We were very happy with the service we received from Hayley, Simon and the whole team at Lock & Key.They’re very professional and knowledgeable, but also friendly and enjoyable to spend time with.They went out of their way to make the process fit in with us and our schedule. We have 2 small children, so all meetings were at our home. My husband works full time long hours in the city so they even made evenings work, and were very patient and efficient lining up weekday viewings that worked for our tight schedule.Attending viewings with Hayley was a really nice experience to have someone to get any tiny detail answered for us and bounce ideas off of.They arranged for a builder to view the house with us before we decided to buy so we knew with confidence that we could do the renovation we have planned within our budget. Simon’s input and attention to detail with this process was invaluable.The response time of the whole team was always extremely quick, we felt very guided and well supported throughout the whole process.We definitely recommend the team at Lock & Key!
I have just used Tracy Black and her vendor advocacy services through Lock and Key to prepare and sell a home via auction in Balgowlah Heights. Tracy’s knowledge, support and guidance was second to none and she made the process so easy for me to navigate in what would otherwise have been a very stressful situation. I would highly recommend her services to anyone wanting step by step guidance to bring their property to market. It is extremely reassuring to know you have somebody on your side who you can trust and will work in your best interest to make sure you get the best result possible. I would highly recommend Tracy to anyone want to sell their home.
So happy to post this review for Lock & Key. Simon, Hayley, Caity and the team were amazing to deal with. From the outset they set up a WhatsApp group and kept us apprised of all the properties they viewed on our behalf together with accompanying comments and videos/photos and their recommendations. After spending over a year looking at properties we were so glad to get our weekends back and let them do the hard work! We viewed a house on Saturday, had contracts reviewed the same day and the building inspection done on Monday morning and then Simon negotiated directly on our behalf from there. Contracts were exchanged Tuesday morning and we had our dream house at last 😊. I cannot recommend them highly enough. Thanks Team
We managed to buy our perfect family home thanks to Lock & Key. After spending many frustrated weekends trying to do it all ourselves, we engaged the Lock & Key team. After two weeks of searching and negotiating with the vendor side, we got The House! We couldn’t be happier and look forward to building our memories here.
We used Lock & Key Property Buyers Agents to find us our first home in a really challenging Sydney property market. Dealing with the team was easy, and we were able to buy a great property off market which was a lot less stressful.The team assisted us right from the start of the process to scope out a realistic property, through to exchange and ultimately settling.I would highly recommend using Lock & Key Property Buyers Agents to anyone considering buying property in the area.Thank you Hayley, Simon and the Lock & Key Property Buyers Agents team
We were referred to Lock & Key by another client, and I would equally recommend them to any home buyer wanting to get into the market and even find another property. Haley and the team have not only been guiding us through the whole process, but went out of their way to find opportunities for us to consider. I would not approach getting into the property market without their support. The fees paid to them are well worth it and is earned back through off market opportunities they bring to the table. They are well connected and their suggestions of other experts that you require during the conveyancing process really makes this a one stop shop. Thank you very much for the effort and assistance during our home buying process!
We highly recommend Lock & Key for your property search. Simon, Hayley and the team are easy to work with, responsive and very knowledgeable. They helped us to refine our search area and requirements and then found the perfect house for us within days.
We had the greatest experience with Lock & Key - 5 + stars!! Simon and the team helped us through the entire buying process and moving from interstate they really provided the expertise we needed to understand the local market. We bought our new home recently completely off market, it has everything we wanted and exceed what we thought would be achievable! Simon's relationship with local agents meant we where ready and able to quickly move and secure our property in less than week.Without Lock & Key I have no doubt we would still be looking. I have already started recommended them to friends...Thank you to the whole team including settlement inspections, moving & cleaning referrals etc.
When we moved back to Sydney from QLD we knew we wanted to be in the northern beaches but it wasn’t an area we knew well . After speaking with numerous agents and viewing even more homes after 6 months we still hadn’t found anything . We got in touch with Simon and Belinda and I’m very grateful we did .From day one they were on the case . Extremely professional and personable they took time to find out what we wanted and went beyond the obvious to find us a fabulous property that was off market . We’d never have known about it without them .Belinda’s knowledge and contacts in the local market has been and continues to be invaluable .They’ve been a pleasure to work with and I’d recommend them to everyone.
Lock & Key helped us find a great off market property and provided excellent guidance through the sale. Their focus and expertise as buyers agents on the Northern Beaches attracted us to them - and they did not disappoint. Thank you Simon and team
Simon, Hayley & Caitlan we fantastic to work with. They found the perfect home for our family within a few weeks. We are very pleased with the result & their services.
Simon, Hayley and team were great to work with, with incredible knowledge of the Sydney market. They provided great advice and were highly responsive. Nothing seemed like too much trouble and no pressure to pursue a property if we were not comfortable. All in all, highly recommend especially if you are living overseas and you need good independent advice on the ground in Sydney.
We used Lock and Key’s services when we wanted to move back to Sydney from living in rural NSW. We found them to be very professional and knowledgeable about property in our sector of the market. They kept us informed at every point in their exploration of properties for us and were flexible when we broadened our request. We greatly valued their advice, thought they were trustworthy, unemotional, prompt and on the ball. We were delighted they were able to secure a property we liked and love living in for a price acceptable to us. We very much enjoyed working with the team and happily recommend their services.Ray and Jill, Balgowlah Heights
Simon and his team assisted our purchase, helping us to save more money than his cost by a significant margin and with his background offered excellent advice on the build of the property. Am very good experience indeed
Fantastic team. Simon and Hayley lead the way, but their entire team is knowledgeable, professional, and prompt. They know all the right people and ask all the right questions. They are a genuine team who care about their clients and deliver on their promises. I highly recommend them.
We had been looking in the market for some time without luck! We engaged Simon and his team on Monday, saw a property on Wednesday and had exchanged by Saturday! The property exceeded our expectations and the price point was on the money.The Lock and Key Team were amazing end to end on the process and the level of communication pre and post exchange has been second to none.The team truly cares and have been supporting us post exchange to get into our new place.Don't waste your time - speak to lock and key!
After spending 18 months looking for a property ourselves and being frustrated that many good properties seemed to sell before we found out about them, we engaged Lock and Key to find our next home.We had a very particular list of inclusions and some firm exclusions on what we were seeking.Simon, Hayley, Tracy and Caitlan from Lock and Key were wonderful to deal with, attentive in keeping us abreast of opportunities and managed to find us an off-market home that ticked nearly all the boxes for us, and it was within our budget.We are so pleased we engaged the team at Lock and Key, they found the perfect home for us.Thanks Simon and Hayley.
Five stars isn't enough ! Working with Simon and Hayley has been a fabulous experience from day one. We had been looking of a family home for 12 months with no success and within 8 days of working with this power couple we bought our family home. Lock & Key have gone above and beyond even helping us organise movers & cleaners. The process and communication at every stage was very clear and easy to understand. The level of service has been incredible, any questions or concerns were addressed straight away via text or phone call. We were never waiting around to hear back, they jumped on the phone straight away which was so refreshing !
Simon and his team have absolutely blown our expectations out of the water. Not only did they help us find potential homes off market, that otherwise we would have never had access to but with Simon being a builder by trade, he helped us make good decisions in real time. Ultimately the team at Lock & Key Properties helped us find our dream home in a very tough market with low supply and high demand dynamics, and managed to do at a price well below the asking price!! Genius.Even since we've purchased the property, the team has continued to guide us and connect us with great trades as we look to take occupancy and begin renovations.I don't think I've recommended anything or anyone as highly as I recommend the team at Lock & Key Properties. Incredible!
